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Indigo offers training for all our products with an emphasis on customising the training material to meet each customers' individual needs.
Training we provide includes:
(Please note other training is available for IBM Lotus solutions as well as specific training related to all third party products).
IBM Team Workplace (QuickPlace) User Training
This course is designed for users wanting to make the most of their investment in IBM Team Workplace. The course covers;
- Creating Places
- Creating Documents
- Checkout/in Documents for Editing
- Managing Folders
- Using Calendar and Tasks
- Using Rooms
- Creating and Using Forms
IBM Instant Messaging and Online Collaboration User (Sametime) Training
This course provides users with a comprehensive understanding of IBM Instant Messaging and Online Collaboration. The course covers;
- Using Instant Messaging Connect Client for the Desktop
- Determining User Status
- Starting Chat and Instant Meetings with one or more users
- Scheduling an On-line Meeting
- Uploading files to Scheduled On-line Meetings
- Using the Whiteboard and Screen Sharing Tools
- Using Audio and Video Tools during a Meeting
Lotus Notes End User Training - available in R5, R6 and now R7
This course covers the basic fundamentals of Lotus Notes including;
- Understanding the Lotus Workspace
- Sending and Receiving Messages
- Managing your Mail File
- Calendar and Scheduling
- Using To Do's
- Creating Contacts
- Using Groups
Lotus Notes Extended User Training - available in R5, R6 and now R7
The extended user training covers all the features in the Lotus Notes End User Training but also focuses on;
- Understanding and Setting up User and Mail & Calendar Preferences
- Creating and Using Group Calendars
- Archiving Mail
- Using the Lotus Journal
- Using Discussion Databases
Lotus iNotes Web Access
This course is designed to enable users to become efficient in using iNotes Web Access. This course covers;
- Sending and Receiving Messages
- Configuration and Set-up of iNotes Web Access
- Managing your iNotes Web Access account
- Calendar and Scheduling
- Using To Do's
- Using Notepad for Storing Text and Attachments
- Using iNotes Web Access while disconnected from the Internet
c.Support Support Representative Training
This course is designed for Support Representatives who will be using c.Support to create, update and close Help Desk tickets in c.Support for Domino. Also covered are the additional components that c.Support offers. The course covers;
- Understand the scope of the c.Support application
- Successfully navigate and use the c.Support Portal
- Set up customers in the Customer Profiles database
- Create, manage, and close incident tickets
- Understand the additional components of c.Support Including:
- Knowledge Management
- Assets
- Parts
- Surveys
- Service Contracts
- Reporting
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