iSupport is designed to leverage your current computing environment and provide quick results and improved service.
iSupport – Service Desk Edition
Service desks are the main contact point for communications to the IT department. This front line is responsible for restoring services to a normal status in the quickest and most thorough manner possible. Providing the service desk with a tool to track and automate this first contact is critical; by properly recording the information, the status is clear to anyone at any point during the life of the issue.
iSupport Service Desk is a highly-scalable service and support application ready to handle your unique processes and methodologies, with enhanced permissions to enable segmented user bases or departments within the same instance of the product. Our product is developed with an "out-of-the-box" ease-of-use in mind, yet is powerful enough to automate your most complex workflows and handle today's service functions like:
Designed and developed using the Microsoft® .NET Framework, iSupport provides the best overall value by leveraging your existing investment in Microsoft® systems, servers, and infrastructure.
Incident Management
Problem Management
Change Management
Asset Management
Service Level Management
Workflow Approvals
Knowledge Management
Self Service Dashboard
Reporting
