News/Case Studies

IBM Lotus Notes Applications Now on the Apple iPhone through iEnterprises' Mobile Edge Wireless Solution

LOTUSPHERE, Orlando, FL- January 18, 2010 – iEnterprises, an IBM Premier Partner and global desktop and wireless customer relationship management (CRM) experts, today announced the availability of IBM Lotus Notes and Domino collaboration software applications on the Apple iPhone through its wireless application, Mobile Edge.

Mobile Edge for the iPhone is a turnkey solution that is ideal for business users who use the iPhone and Lotus Notes, helping them work smart and faster, wherever they happen to be. With Mobile Edge, iPhone users can now access and update their Lotus Notes business applications such as CRM software, helpdesk and salesforce automation right from their iPhones. Mobile Edge works with Lotus Domino 6.0 or higher including Domino 8.5.1, taking advantage of Web services and open standards by Lotus Domino. By connecting their existing Lotus Notes applications to their iPhone, users can get the most out of their Domino server, and benefit from a user-friendly and familiar Lotus Notes environment. There's no need to learn new programs, and no additional coding or in-house development is required.

"As consumers, we download music and games on the iPhone, why not business applications that will help you collaborate, win deals and keep your customers happy?"said John Carini, CEO, iEnterprises. "You're able to open the doors to your Lotus Notes applications, and take your information with you wherever you go. Now, you can keep aspects of your life at work and at leisure right on your iPhone. It means no more worrying about important calls or meetings, or scrambling for last-minute information left at the office."

Mobile Edge for Lotus Notes is built on the Mobile Edge platform. This platform allows Lotus Notes developers to configure and deploy Lotus Notes applications to iPhones and other smartphones without having to develop new phone optimized applications.

A trial demonstration of the Mobile Edge application can be downloaded from iEnterprises at http://www.ienterprises.com/lotus-notes-iphone and can be easily provisioned when the mobile application is ready to be deployed to multiple users.

GWI Software Announces the Release of Its Latest IT Service Management Solution, iSupport® 9.0

GWI Software announces the release of iSupport® 9, an integrated, ITIL v3-compliant help desk/service desk solution essential in enabling organizations to deliver superior service and support.

GWI Customers Show their lighter side.

Help Desk Software Manufacturer GWI Software Assists Government Agency With Efforts to Track H1N1 Swine Flu Virus

GWI Software has learned that *The Center for Disease Control and Prevention is utilizing c.Support® to support the mission-critical applications currently being utilized to track the outbreak of the H1N1 flu virus in the United States.

GWI Software Announces iSupport Version 15 for Lotus Domino with Enhanced with Change Management Functionality

GWI Software announces the upcoming release of iSupport Version 15, a web-based help desk software solution powerful and flexible enough to accommodate service desks of varying size and process requirements.

Reseller News - Indigo Ventures into Online Learning

Wellington-based IT products and services company Indigo Software has launched a `one stop shop' online learning centre for its customers known as Indigolearn. <full article>

Reseller News - Indigo Software clinches reseller deal with iEnterprises

Wellington-based IT products and services company Indigo Software has landed a deal to resell iEnterprises CRM products in Australasia.

General manager Patrick Mckay says the products are new to this region.
"We already have customers in Australia and New Zealand as well as many in evaluation stage. At this stage we’ll be selling directly to customers." <full article>

iEnterprises wins CRM Magazine Rising Star Award

iEnterprises is the recipient of the CRM Magazine Rising Star award in the area of CRM Mobility. The awards were presented at the Destination CRM conference in New York on 8/21/2007.

"CRM magazine is pleased to present the 2007 CRM Market Awards to those companies and individuals who are bringing customer relationship initiatives to new heights. These efforts are helping companies, streamline business processes, maximize profitability, and provide more value to customers," said David Myron, editorial director of CRM magazine. "Congratulations to this year's award recipients. May they continue to raise the standard of CRM excellence

Mobile business apps middleware catches on

Software makers are partnering with third-party wireless applications providers to develop their mobile systems ... click here for full article iExterprises featured in InfoWorld
By Matt Hines
September 07, 2007

GWI Software Adds Resources for Growth, Support and ITIL Certification of c.Support -

GWI Software announces that stronger than anticipated Q3 numbers will lead to an increased investment in capital for product growth and support, as well as ITIL certification for its flagship product, c.Support®.

Implementing a New Support Tool - click here for full details

Implementing a New Support Tool - 10 Steps to a Successful Deployment" is the title of the GWI Software article published in the July/August issue of SupportWorld Magazine. In the article one of GWI's most tenured Application Deployment specialists, Lisa Schultz, discusses ten very clear steps that will help your next implementation be a successful deployment.

Epiplex Case Study

Epiplex at work at Telecom